Welcome to Velvet Royals Trading LLC ("Velvet Royals", "we", "our", or "us"). By accessing or using our website, placing an order, or using any of our services, you agree to comply with and be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use our website or services.

1. Company Information

Velvet Royals Trading LLC is a company registered in the United Arab Emirates, engaged in the sale of luxury floral arrangements, gifts, and event styling services.

2. Acceptance of Terms

By using our website, you confirm that you:

• Are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
• Agree to comply with all applicable laws and regulations.
• Accept these Terms & Conditions in full.

3. Products & Services

Velvet Royals offers:

• Fresh flower arrangements
• Luxury bouquets
• Gift boxes
• Chocolates and gift accessories
• Event floral decoration
• Corporate floral services
• Customized floral and gifting solutions

All products are subject to availability.

Because flowers are natural products, slight variations in:

• Color
• Bloom size
• Packaging
• Seasonal availability

may occur without prior notice while maintaining the overall design and value of your order.

4. Product & Flower Availability

Please note that some flowers, foliage, wrapping materials, vases, or decorative elements may vary slightly from the images shown due to seasonal and market availability.

When a specific item or flower is unavailable, our florists may substitute it with a similar option of equal or greater value while maintaining the overall style, color palette, beauty, and premium quality of the arrangement.

Our florist may contact you for approval before making any significant substitution.

At Velvet Royals, every substitution is carefully selected to ensure that the final arrangement reflects the elegance and quality you expect from us.

5. Pricing

All prices displayed on our website are in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices may change without prior notice.

The price charged will be the price displayed at the time your order is confirmed.

6. Orders

Orders are considered accepted only after:

• Payment has been successfully received; or
• Confirmation has been provided by Velvet Royals for approved payment arrangements.

We reserve the right to:

• Refuse any order.
• Cancel any order.
• Limit quantities purchased.
• Request additional verification before processing.

7. Payment

We accept approved payment methods available on our website.

All payments are processed through secure payment gateways.

Velvet Royals does not store customers' payment card information.

8. Delivery

We aim to deliver all orders within the requested delivery schedule; however, delivery times are estimates and may be affected by:

• Traffic
• Weather
• Public holidays
• Force majeure events
• Incorrect recipient information

Customers are responsible for providing accurate delivery details.

If the recipient is unavailable:

• Our delivery team may leave the order with a receptionist, security personnel, family member, or neighbor where appropriate.
• Additional delivery charges may apply for redelivery.
• Velvet Royals is not responsible for delays caused by incorrect addresses or unavailable recipients.

9. Customized Orders

Customized products including:

• Personalized gifts
• Corporate branding
• Custom flower arrangements
• Event decorations

cannot be canceled once production has commenced.

Minor variations from design previews may occur due to the handmade nature of our products.

10. Cancellations

Orders may be canceled before preparation begins.

Once flowers have been prepared, arranged, or dispatched, cancellations may not be accepted.

Custom-made products are non-cancellable once production starts.

11. Refund Policy

Refunds may be issued only where:

• We are unable to fulfill your order.
• Incorrect products were delivered.
• Products arrive in damaged condition due to our handling.
• Other situations approved by Velvet Royals management.

Fresh flowers are perishable items and are generally non-refundable once delivered, except where required by applicable law or due to an error on our part.

Approved refunds will be processed using the original payment method.

12. Returns

Due to the perishable nature of flowers and food items, returns are generally not accepted.

Customers must report any issues within 24 hours of delivery and provide supporting photographs where applicable.

13. Intellectual Property

All content on this website including:

• Logo
• Brand name
• Product images
• Photographs
• Designs
• Graphics
• Text
• Videos
• Website layout

is the exclusive property of Velvet Royals Trading LLC and is protected by applicable intellectual property laws.

No material may be copied, reproduced, distributed, or used without our prior written consent.

14. Website Use

Users agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access.
• Upload malicious software.
• Copy website content without permission.
• Interfere with website functionality.

Violation may result in termination of access and legal action.

15. Limitation of Liability

To the fullest extent permitted by law, Velvet Royals shall not be liable for:

• Indirect damages
• Consequential losses
• Loss of profits
• Delays beyond our reasonable control
• Third-party service interruptions

Our maximum liability shall not exceed the total amount paid for the relevant order.

16. Force Majeure

Velvet Royals shall not be liable for any delay or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government restrictions
• Pandemic events
• Civil unrest
• Power outages
• Transportation disruptions

17. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information in accordance with our Privacy Policy.

18. Third-Party Links

Our website may contain links to third-party websites.

Velvet Royals is not responsible for the content, security, or privacy practices of external websites.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Emirate in which Velvet Royals Trading LLC is registered, unless otherwise required by applicable law.

20. Amendments

Velvet Royals reserves the right to modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the revised Terms.

21. Contact Information

Velvet Royals Trading LLC
Al Quoz, Unit # LAQ-3G2, Dubai, UAE

• Email: velvetroyalsflower@gmail.com
• Phone: +971 50 744 3100
• Website: https://velvetroyals.com/
• Business Hours: Open 24 hours, daily